Alt East Inc.

Chief Operating Officer
Kenji Nagasawa

4-25-10-1F Jingumae, Shibuyaku, Tokyo JAPAN Postal-code 150-0001

Telephone number

email address

Necessary charges other than the product price .
-Shipping fee.
-Transfer fee when purchasing by bank transfer.

Application expiration date
In principle, it is 3 days after order confirmation (automatic e-mail sent to confirm order), excluding Saturdays, Sundays, and holidays.

Defective products
In case of initial defects, we will replace or repair the product.

Sales quantity
There is no particular specification (there is a setting depending on the product)

Delivery time
We will ship your order within the same day at the earliest, or within 2 days at the most.
Delivery may be delayed due to bad weather, delivery company circumstances, or other reasons.
The delivery date for made-to-order products (ordered products) will be specified on each product. Items unless otherwise specified will be shipped within 3 months from the date of order.

Payment method
Credit card, PayPal, bank transfer, other payment apps, etc.

Payment deadline
For bank transfer, please transfer the payment to the account specified by our store within 3 days from the date of order, excluding Saturdays, Sundays, and holidays. If it is more than 3 days, it will be canceled. Please place your order again.

Products cannot be returned or exchanged unless the product is initially defective.

Return deadline
Please contact us within 7 days from the date of delivery of the product. If you do not contact us within 7 days, we will not be able to accept returns.

Return shipping fee
In the case of an initial defect or the wrong item was shipped, we will pay by cash on delivery at our store.